Jqk is fully committed to protecting the privacy and data security of every member. This document explains in detail how we collect, use, store and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Notice: This Privacy Policy applies to all users of the jqk platform on jqk.bz and any related applications. By using our platform, you agree to the data collection and usage practices described in this document. Please read it carefully and contact us if you have any questions.
Jqk values the privacy of every member who trusts our platform. We understand that personal data is a valuable asset and we are committed to ensuring your information is always protected, managed responsibly and never misused under any circumstances.
This Privacy Policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and transparently explains how jqk handles your personal data throughout the duration of your membership on our platform. This includes how we collect, process, store, protect and, where necessary, delete your information.
This policy covers all your interactions with jqk, whether through the website, mobile app, customer support services, or any other communication channels provided by jqk. We encourage you to read this document in full and reach out to our team if anything is unclear.
Jqk only collects personal data that is necessary to provide platform services safely and efficiently. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC) and legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, notifications and customer support |
| Financial Data | Bank account number, digital wallet details, transaction records | Processing deposits, withdrawals and fraud prevention |
| Gaming Data | Betting history, wins, losses, gaming sessions | Account management and responsible gaming |
| Technical Data | IP address, device type, web browser, activity logs | Account security and platform improvement |
| Cookie Data | Language preference, login sessions, platform settings | Enhanced and personalised user experience |
We may also collect data you provide voluntarily when contacting our customer support team, participating in promotions or special campaigns, or completing feedback forms on the platform. All such data is processed on the basis of your consent or a valid contractual requirement.
The personal data we collect is used solely for legitimate, relevant, and necessary purposes to operate the jqk platform safely and effectively. jqk uses your data for the following purposes:
Jqk does not sell or rent your personal data to any third party. However, in operating the platform safely and in compliance with the law, there are situations where we need to share your data with certain parties:
All third parties that receive your data from jqk are bound by strict data processing agreements and are only permitted to use that data for the purposes specified in those agreements. We conduct regular audits of all third-party partners to ensure they meet the data protection standards we require.
The security of your personal data is jqk's absolute priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected from unauthorised access, alteration or disclosure.
The security measures we employ include:
The jqk platform uses cookies and similar tracking technologies to enhance user experience, maintain session security and collect analytics data that helps us improve our services. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jqk platform. For the best and most secure experience, we recommend allowing cookies while using our platform.
Jqk retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The following are our general data retention guidelines:
When personal data is no longer required and there is no legal obligation to retain it, jqk will securely delete or anonymise the data using methods that ensure it cannot be recovered or re-identified.
As a data subject under Malaysia's PDPA, you have certain rights regarding your personal data held by jqk. We fully respect these rights and provide straightforward mechanisms for you to exercise them:
You have the right to request a copy of the personal data we hold about you and to receive information on how it is used.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
In certain circumstances, you have the right to request that we restrict how we process your personal data.
You may withdraw your consent to data processing at any time, without affecting the validity of processing carried out prior to withdrawal.
To exercise any of the rights above, please contact our data protection team via email at [email protected] or via Live Chat on the jqk platform. We will process your request within 14 business days and may require identity verification before proceeding with any request to ensure the security of your data.
The jqk platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we find that personal data of an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents and guardians who believe their child may have registered on the jqk platform are urged to contact us immediately.
Jqk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or improvements to our security measures. The date of the most recent update will always be noted at the top of this document.
For significant and material amendments, we will endeavour to notify registered members via in-platform notifications or email at least 14 days before the changes take effect, allowing you to review and understand the updates.
Your continued use of the jqk platform after the effective date of any amendments shall be deemed as your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and request data deletion in accordance with the established procedures.
We encourage you to review this Privacy Policy page periodically to stay informed about how jqk protects your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how jqk handles your personal data, our data protection team is ready to assist:
For more information about your rights under Malaysia's PDPA, you may also refer to the official website of the Department of Personal Data Protection Malaysia. If you feel that we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the relevant data protection authority.
For questions related to Terms & Conditions or Responsible Gaming, please visit the relevant pages accessible through this website's navigation.
Data protection at jqk is not merely a written policy — it is enforced through real technology and procedures at every layer of the jqk platform
Every bit of data moving between your device and jqk's servers is protected by 256-bit SSL encryption. No third party can intercept or read your sensitive information while in transit.
A transparent KYC process ensures that only legitimate, verified members can access the platform in full, protecting the jqk community from fraud and false identities.
2FA adds an extra layer of security to your account. Even if your password is compromised, access to your account remains impossible without verification through your registered device.
Jqk's intelligent monitoring system operates 24 hours a day without interruption to detect any suspicious activity in your account and respond immediately before any harm occurs.
All jqk data handling practices are continuously designed and updated to fully comply with Malaysia's Personal Data Protection Act 2010 and international data protection standards.
When data is no longer needed, jqk applies secure deletion methods to ensure your information cannot be recovered or re-identified — protecting your privacy even after account closure.
Answers to the most frequently asked questions by jqk members about privacy and data protection
Jqk puts every member's privacy and security first. With industry-grade encryption, full PDPA compliance and 24/7 support, you can enjoy over 700 games with complete peace of mind. Register today and experience the difference.